Terms and Conditions
Popplewell Farm Services
April 2025
These are the Terms and Conditions of Popplewell Farm Services of 7 Blackbourn Close, Collingham,
Newark Nottinghamshire NG23 7SR (Popplewell Farm Services).
1. General
a. ‘Client’ is any person, organisation or business that has contacted Popplewell Farm Services
requesting information, or who has entered a contract with Popplewell Farm Services for the
provision of their Services.
b. ‘Services’- the service and repair of agricultural and plant machinery.
c. ‘Contract’ – The legal agreement between Popplewell Farm Services and the Client for the
provision of the Services.
d. ‘Website’-https://www.repairmy machine.co.uk.
e. ‘Charge’- The sum payable for the provision of the Services as agreed with the Client and any
additional sums agreed between the parties.
f. ‘Payment’ – By bank transfer or cheque.
g. ‘Days’- All the days in a week excluding weekends and Bank Holidays.
h. ‘Site’- the location where the plant or machinery to be repaired or serviced are located.
i. ‘Standard Working Hours’- 8am to 5pm Monday to Friday.
j. These terms and conditions and the Contract will represent the whole of the terms between
Popplewell Farm Services and the Client.
k. The Client will have the opportunity to read these terms and conditions and any questions.
answered before placing an order and entering a Contract, so the Client is accepting these terms
and conditions by entering the Contract. These terms and conditions will be available on the
Website.
2. Onsite Repairs and Servicing
a. The Client must outline the perceived problem as fully and accurately as possible when contacting
Popplewell Farm Services who will then assess the urgency of the matter. In the light of their
current workload, they will then provide a guide to when they will be able to visit the Site and
inspect the plant or machinery requiring attention.
b. For a repair that is reasonably considered urgent by the Client, Popplewell Farm Services will
consider this a priority and attend as quickly as possible but cannot guarantee an actual timescale.
c. Popplewell Farm Services will, where practical, attempt to get a machine running even if an
immediate repair is not possible. They carry a range of spares but can never guarantee they will
carry the actual part required to complete the Services. If necessary, these will be sourced and
ordered as quickly as practical, and the speed of their arrival is dependent upon the supplier.
d. Once spare parts are ordered the Client cannot cancel the order because they are not satisfied
with the time taken for delivery from the supplier.
e. Popplewell Farm Services must be informed at the point of booking the Services, of any Site-
specific issues that could affect the ability of Popplewell Farm Services to provide their Services. If
the Client is unsure if a particular issue should be reported, they must tell Popplewell Farm
Services and allow them to judge its relevancy.
f. The Client should preferably meet Popplewell Farm Services at the Site to discuss the Services
required. The Client must always ensure Popplewell Farm Services have access to the Site and the
plant or machinery including any keys required.
g. If Popplewell Farm Services requires the Client to provide any machinery or services to enable
them to provide the Services, the Client must comply or if not possible discuss this with Popplewell
Farm Services to find a solution.
h. If upon inspection of the plant or machinery it becomes apparent to Popplewell Farm Services that
more work is required over and above what had been agreed, this will be reported to the Client
for consent to proceed unless the Client has authourised proceeding with any work necessary for
the repair of the item.
i. If the Client has any questions or queries, they must raise these with Popplewell Farm Services
who will use their best endeavors to answer all questions raised.
j. Popplewell Farm Services will answer the telephone 24/7, unless prevented by circumstances
beyond their control, to ascertain what problem a Client is reporting. If out of Standard Working
Hours, they will assess if it is an emergency and if an immediate visit is required. Their decision will
be final.
k. The Client accepts that Popplewell Farm Services will take the parts of a machine back to their
own workshop for repair if they consider it to be necessary.
3. Report of Thorough Examination
a. Popplewell Farm Services are accredited with CFTS to undertake Thorough Examination
Inspections.
b. It is the Clients responsibility to ensure the Inspection is carried out within the timescale required
by the CFTS regulations.
c. The current Charge for the inspection and certificate is due once the inspection has been carried
out.
d. The Client will be given a Thorough Examination Report and then a Thorough Examination
Certificate if there are no faults. If the Client’s equipment fails the inspection, Popplewell Farm
Services can offer remedial work which is charged at their current rates.
4. Air Conditioning
a. Popplewell Farm Services are licensed to provide air conditioning recharge, repairs, and servicing.
b. Air conditioning service and recharge will be charged at the published rates. Any necessary repairs
are charged at the current rates of Popplewell Farm Services.
5. Vintage/Classic Tractor Repairs, Servicing or Restoration
a. The Client must provide Popplewell Farm Services with an indication as to the level of repair or
restoration required. This can range from getting the tractor running through to a full restoration.
The Client must also provide an indication of their budget.
b. The tractor will be inspected and assessed and a guide to the Charge involved for the work
requested will be given to the Client. However, this can only be a guide. Not all problems are
immediately apparent but are revealed as the work progresses. By asking Popplewell Farm
Services to proceed the Client accepts that unexpected costs may arise.
c. The Client accepts that parts may be expensive and /or difficult to obtain.
d. The Client will be consulted throughout as to progress, current costings and any particular
expensive parts that are required.
e. The Client will be invoiced monthly for the Services and the parts acquired. The Services may be
suspended if payment is not received in line with the invoice terms
f. The Client must inform Popplewell Farm Services at the outset of any limitations they may have
especially regarding budget or timescale so these can be discussed, and agreement reached on
how to proceed.
6. The Contract
a. The Contract is made when the Client asks Popplewell Farm Services to proceed with the Services
offered.
b. Clients must discuss with Popplewell Farm Services any issues they have with the proposed work
and/or or if they wish changes to the Contract in order to ascertain the practicality of what they
request.
c. Any changes to the Contract may incur an increase in the Charge.
d. Popplewell Farm Services may make minor changes to the Services if they believe it will provide a
better result for the Client.
e. The Client must respond promptly to any request of Popplewell Farm Services for information
required to provide the Services.
f. The Client agrees that no other person will do any work whatsoever on the machine or plant
between the start of and completion of the Services without the express permission of Popplewell
Farm Services and without offering Popplewell Farm Services the opportunity to attend. If such
work does take place, Popplewell Farm Services will not take responsibility for the outcome and
reserve the right to charge for additional remedial work.
7. The Charge
a. Fixed Charges are only provided for a Thorough Examination Inspection and air conditioning
servicing.
b. For all other Services, the Client will be given as guide to the Charge. However, it will be assumed
the Client wishes the problem to be resolved and requires the necessary Services to be provided. If
the Client wants more precise information on the Charge, they must request this from Popplewell
Farm Services. Popplewell Farm Services will use their discretion to inform the Client if they
believe the changes to the Charge may cause the Client to reconsider their requirements.
c. For new Clients, the first three invoices must be paid within 14 days of issue. They will then be
considered for a 30-day invoice term. Popplewell Farm Services reserve the right to obtain a credit
check or request payment in advance at their own discretion.
d. For approved Clients, the invoice must be paid within 30 days of issue. The approval can be
withdrawn at any time at the discretion of Popplewell Farm Services.
e. All invoices must be paid in full without set-off, deduction or counterclaim.
f. Any invoice not paid on the due date will incur interest at 8% per annum above base rate until
paid in full along with debt collection fees.
g. All Charges, including the cost of parts and other materials, are subject to VAT at the current rate.
8. Cancellation Policy
a. If the Client wishes to postpone or cancel an appointment, they must give Popplewell Farm
Services at least 24 hours’ notice, or the Client may be liable to pay a charge for the visit.
b. If the Client wishes to cancel the provision of the Services, they must pay Popplewell Farm Services
for all time spent, and materials used or ordered to date of cancellation.
c. Popplewell Farm Services reserves the right to cancel a Contract without liability if they are unable
to supply the Services ordered due to events beyond their control.
9. Provision of Parts
a. Popplewell Farm Services will provide a quote for parts which is valid for seven days only.
b. Where Popplewell Farm Services are not providing related Services, any parts purchased must be
collected or a fee paid for postage and delivery.
10. Access Issues
a. The Client must inform Popplewell Farm Services of any issues that could make provision of the
Services challenging. This includes, but is not limited to poor or narrow access, steep access, or
other difficult access. Pets or other animals must be controlled.
b. The Client must ensure that the access is left clear and any items that could restrict access are
moved prior to the agreed arrival time. Adjacent roadways and drives must be wide enough to
accommodate the vehicle of Popplewell Farm Services. Waiting time caused by inadequate access
will be charged at the standard hourly service rate.
c. Any dates provided by Popplewell Farm Services to provide the Services will be as prompt as
possible, but time is not of the essence for delivery.
d. No delay shall entitle the Client to reject any Services.
e. If the Client requires delivery by a certain date, then this must be communicated in writing to
Popplewell Farm Services before the Contract is entered. Popplewell Farm Services are only bound
by such date if they confirm acceptance of this in writing.
11. The Guarantee
a. Popplewell Farm Services will endeavour to provide any Services promptly with reasonable care
and skill.
b. All parts will be supplied with the benefit of the manufacturer’s warranty but nothing further.
Popplewell Farm Services will absorb the fitting costs of replacing any item under warranty as long
as Popplewell Farm Services deem the original item has been used correctly.
12. Health and Safety
Where Popplewell Farm Services believe it is required they will hold a Site-specific Risk Assessment
Method Statement (RAMS).
13. Risk and Title
a. The Client must take reasonable care to protect and keep safe any equipment left on the Site
whilst the work is being carried out and Popplewell Farm Services are not in attendance.
b. If the Client is aware of any issues that could cause problems for equipment on the Site, they must
inform Popplewell Farm Services.
c. The risk in any parts or other materials to be used will pass to the Client when they are delivered to
the Site.
d. The title will to any goods not pass to the Client until payment in full is received. Popplewell Farm
Services will have the right to enter the Site and recover any parts or material s supplied but which
not fully paid for.
14. Limitation of Liability
a. Should Popplewell Farm Services be prevented, hindered or delayed from performing their
obligations under the Contract by circumstances outside of their control (including without
limitation acts of God, flood, drought, earthquake, other natural disasters, epidemic or pandemic,
a terrorist attack, war, civil commotion or riots, the threat of or preparation for war, armed
conflict, the imposition of sanctions, embargo or breaking off diplomatic relations, nuclear,
chemical or biological contamination, any law or action by government or public authority, the
collapse of buildings, fire, explosion or accident, any labour dispute or strike, non-performance by
suppliers or subcontractors, interruption or failure of utility service, any action or order from the
government, travel restrictions )Popplewell Farm Services shall be relieved from performing their
obligations and will not be in breach of the Contract or otherwise liable for any such failure or
delay in the performance of such obligations.
b. Popplewell Farm Services are not liable for any indirect or consequential losses to the Client or any
third party.
c. The liability of Popplewell Farm Services will be limited to return of the Charge and any other
amounts paid by the Client under the Contract.
d. Popplewell Farm Services does not exclude liability for death or personal injury caused by the
negligence of Popplewell Farm Services or their employees, agents or subcontractors or fraud or
fraudulent misrepresentation or any other liability that cannot be excluded by law.
e. The Contract is exclusive to the Client and no third party shall have any rights under that Contract.
f. Where Popplewell Farm Services advises against a course of action, including the use of certain
materials and procedures they will not accept any liability if the Client insists on proceeding
against that advice. Popplewell Farm Services reserve the right to refuse to provide Services in any
situation.
g. Where the Client decides to only take part of the advised services, Popplewell Farm Services will
not be liable for additional/repeat Charges incurred as a result of this decision.
h. The Client is liable for any reasonable costs, liability, damages, loss, claims, or proceedings arising
from loss or damage to any equipment or injury to Popplewell Farm Services, their employees and
agents caused by the Client, its agents, or employees.
15. Intellectual property
a. All copyright, trademarks, and all other intellectual property rights in all Services, designs, labels,
any materials, information sheets, logo, marketing materials, branding, or copy (all jointly called
the Materials) shall remain always vested in Popplewell Farm Services. Any attempt to copy any
Materials, or manufacture, reproduce, transmit, publish, display exploit, or create derivative
Materials shall render the Client liable for damages.
b. If the Materials owned by Popplewell Farm Services are used by a third party for any purpose, not
in the Contract, the Client will be liable to Popplewell Farm Services for damages and any legal
costs. They must take appropriate steps to ensure such use ceases immediately.
16. Data Protection and Confidentiality
a. Popplewell Farm Services will take all reasonable care to keep all personal data supplied by the
Client in accordance with the UK General Data Protection Regulations (GDPR)and general UK
legislation as set out in their current Privacy Notice.
b. Popplewell Farm Services will take all reasonable care to keep all personal data confidential.
c. Clients may be contacted by Popplewell Farm Services with marketing material about their
Services. The Client will always have the option to unsubscribe from such marketing materials.
Clients’ data will never be passed to third parties for marketing purposes.
d. Popplewell Farm Services reserves the right to take photos of any Services provided for use in their
marketing materials including social media. The Client will never be identified without their
consent.
e. The Client will keep all personal data it obtains about Popplewell Farm Services and its employees,
agents, or subcontractors in accordance with UK GDPR.
f. The Client will keep all information it obtains about Popplewell Farm Services including its
processes that are not in the public domain confidential.
17. Complaints
a. The Client must raise any problem or complaint it has with the Services immediately the issue
arises and confirm this in writing within seven days.
b. Following any issues Popplewell Farm Services will seek to find a mutually acceptable solution for
all parties.
c. If the Client is dissatisfied, they must in the first instance discuss the situation with Popplewell
Farm Services and give them the opportunity to do further work or change the Services if they
accept that this is needed. If the Client should not do this but engage a third party to do work on
the machinery or plant in question then the Charge remains payable, and Popplewell Farm
Services will not accept responsibility for the charges of the third party.
18. Severance
If any part of these terms and conditions shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed to be severable from the terms and conditions and
shall not affect the validity and enforceability of any of the remaining provisions.
19. Notices
Any notices served under the Contract, or these terms and conditions must be sent to the address on
the Contract or such other address provided by the relevant party. Notices can be given by email to any
email address agreed for that purpose. Legal proceedings cannot be served by email.
20. Waiver
The waiver by Popplewell Farm Services of a breach, default, delay, or omission of any of these terms or
the Contract by the Client will not be construed as a waiver of any preceding or subsequent breach of
the same or other provisions.
21. Transfer
The Client may not transfer any of their rights under the Contract to any third party.
22. Law
These terms and conditions and any dispute or claim arising from or in connection with them or the
Contract shall be governed by the laws of England and Wales. The parties irrevocably agree that the
courts of England and Wales will have exclusive jurisdiction to deal with any dispute or claim arising
from these terms and conditions.
